Market overview:
The bot services market is expected to reach approximately USD 7.3 billion by the end of 2030 at a CAGR of 31.40 % during the forecasted period 2022-2030.
Bots are representing the virtual robot that help to save time to talk another human being for give answer to his/ her questions. Bots use the artificial intelligence to give the answer of questions and help to solve your questions answer. They delivery instant and exact answer.
You can see bots at various websites in Query section. They communicate with their customers and resolve their queries. They are also available at social media like Facebook, skype etc. The uses of these virtual bots are increased day by day with the growth of internet and online services. bots are useful in booking of buses, flights, train, movie shows etc. The boost of artificial intelligence bots also walks with them. Bots are used at larger number in industries like social media platform, banking, financial, online shopping, telecom industries, media and mass communication, government and private area of various services.
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Key Players:
The global bot services market comprises of some of the key players and other vendors:
- [24]7.ai, Inc (U.S.)
- Amazon Web Services, Inc (U.S.)
- Aspect Software, Inc (U.S.)
- Astute, Inc (U.S.)
- Creative Virtual Ltd (U.K.)
- Facebook, Inc.(U.S.)
- Google LLC (U.S.)
Bots are helping you to deal with your customers in large amount at a time. It can fulfil your demand of human labour and save your money. You can choose the complete Query questions and feed their answer for customer. Your bot helps them to select the products as well as talk about products description. Bots can handle very well your customer relationship management without any errors.
In the covid pandemic bots replace the human office they take place of humans in various industries customer service department. Due to the complete restrictions of lockdown bots take the position and do work. In covid duration bot service demand at higher. Due to higher demand of bots increase the market value of the bot services market. Because various industries use it as customer service provider, Query solver, as help desk etc.
Market segment:
the bot services market is divided by the service, type, spread and end user. The bot service is further divide on the basis of the service is framework and platform. The bot framework provides the channels to connect all bots at a place. Microsoft is a major developer of this type of bots. Microsoft hosts all bots to connect with different ones. On other side the bot platform helps to communicate with the customers. It gives answer and solve query, it’s provided medium and helps in contact with persons.
By the division on the basis of types classified as text, audio and video. In current text bots are used majorly because it suitable to communicate with customer and provide help according to their query.
According to end user it is divided as health care, education, banking, financial and many more.
Regional classification:
The bot market spread through overall world but major region is considered as north America, Europe, and Asia pacific.
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Bot Services Industry Developments:
January: Google launches Dialogflow Essentials, a new version of its conversational AI platform that is designed to make it easier for businesses to create and deploy bots.
February: Facebook announces that it is acquiring Gupshup, a leading provider of chatbot solutions for businesses.
March: Amazon Web Services (AWS) launches Amazon Lex, a new service that allows businesses to build and deploy conversational AI bots.
April: Microsoft releases Azure Bot Service, a new platform that makes it easy to build and deploy bots that run on Azure.
May: Rasa Technologies, a leading provider of open source conversational AI tools, announces that it has raised $20 million in Series B funding.
June: IBM launches Watson Assistant, a new conversational AI platform that is designed to help businesses provide better customer service.
July: Nuance Communications, a leading provider of speech recognition and natural language processing technology, announces that it has acquired Dragontail Systems, a provider of conversational AI solutions for the healthcare industry.
August: Google launches the Dialogflow API, which allows developers to create and deploy conversational AI bots that can be integrated with other Google services.
September: Facebook announces that it is launching a new bot platform that will allow businesses to create and deploy bots that can be used on Messenger, WhatsApp, and Instagram.
October: Microsoft releases Azure Bot Framework, a new open source platform that makes it easy to build and deploy bots that run on Azure.
November: Rasa Technologies releases Rasa Open Source 1.0, a major new release of its open source conversational AI toolkit.
December: IBM announces that it is launching a new bot-powered customer service platform that will be available to businesses of all sizes.
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