The term "unified communications as a service" (UCaaS) refers to a cloud-delivered unified communications model that facilitates various communication functions, including mobility, enterprise telephony, meetings (audio, video, and web conferencing), unified messaging, instant messaging, and presence (personal and team). The provider owns, runs, maintains, and provides the UCaaS infrastructure. Self-service web portals for provisioning, maintenance, and performance/usage reporting are typical features, as are multitenancy (containing tenant partitions living on shared UC infrastructure, such as data centers, racks, compute, network, common equipment, and blades). The service provider licenses the application for a recurring monthly subscription fee and provides applications over a shared platform.
New trends such as remote working and distance learning are supporting the use of UcaaS solutions. As an illustration, the Microsoft Teams collaboration tool is utilized.
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Key Companies Market Share Insights:
- ATT Inc. (US)
- Avaya Inc. (US)
- BT Group plc (UK)
- Cisco Systems Inc. (US)
- DXC Technology Co. (US)
- IBM Corp. (US)
- West Corporation (US)
- RingCentral Inc. (US)
- 8x8 Inc. (US)
- LogMeIn (US)
- Mitel Networks Corporation (US)
- Cisco (US)
- Vonage (US)
- Fuze Inc. (US)
- Microsoft Corp (US)
- Google (US)
- Verizon Enterprise Solutions (US)
- BT (UK)
- Intrado Corporation (US)
- NTT Communications Corporation (US)
- Masergy (US)
- Revation Systems (US)
- Orange S.A. (France)
- DialPad (US)
- StarBlue (Ireland)
- Windstream (US)
- Alcatel-Lucent Enterprise (France),and Other Major Players.
Crucial to our report are the in-depth company profiles and competitive analysis, providing invaluable insights into market players' overview, market role, operating business segments, and financial performance. By evaluating vital metrics like production volume, sales volume, and sales margin, we establish a comprehensive understanding of their market position.
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Unified Communications as a Service (UCaaS) Market is Segmented as follows:
By Deployment
- Public Cloud
- Private Cloud
By End User
- IT Telecom
- BFSI
- Healthcare
- Hospitality
- Automotive
- Other End-Uses
By Region
- North America (U.S., Canada, Mexico)
- Europe (Germany, U.K., France, Italy, Russia, Spain, Rest of Europe)
- Asia-Pacific (China, India, Japan, Singapore, Australia, New Zealand, Rest of APAC)
- Middle East Africa (Turkey, Saudi Arabia, Iran, UAE, Africa, Rest of MEA)
- South America (Brazil, Argentina, Rest of SA)
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Introspective Market Research is a trusted provider of comprehensive market research studies, catering to businesses worldwide. Our commitment lies in delivering valuable insights and strategic guidance to empower informed decision-making. Through an in-depth examination of the overall industry, our Unified Communications as a Service (UCaaS) report ensures greater accuracy and reliability. We establish a robust foundation for our findings by leveraging an extensive range of primary and secondary sources.
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